Frequently Asked Questions



What is a toll bill and why did I receive one?
Toll bills are mailed to drivers who use North East Texas toll roads without having a valid TxTag, Toll Tag or EZ Tag account. If you received a toll bill, a vehicle registered in your name recently traveled on a North East Texas toll road. Be advised that if you loan your vehicle to someone else, Texas law dictates that the registered vehicle owner is responsible for paying any tolls incurred by that vehicle. Failure to pay a toll bill can result in additional fees and court fines.

Toll bills are part of the Pay By Mail program. Cameras on the toll road take a picture of a vehicle’s license plates, and that information is used to identify the registered owner of the vehicle. A toll bill is then sent to the registered owner’s address.

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone.

I have a TxTag, TollTag or EZ Tag, why did I receive a bill?
If you are a TxTag, TollTag (North Texas Tollway Authority) or EZ TAG (Harris County Toll Road Authority) customer and have received a toll bill, there is probably a problem with your tag or account.

Your tag may not be properly installed on your vehicle
Your license plate is not listed on your account or linked to your tag
You may need to add money to your account
Your license plate may need to be updated
Your tag could be inactive
You could have a metallic oxide windshield which prohibits the tag from working properly
There is some other problem with your tag account

In order to avoid penalties, you should make a payment on the bill received and contact your toll tag’s customer service center to correct the cause of the problem.

Texas Tollways (TxTag) 1-888-468-9824
North Texas Tollway Authority (TollTag) 1-877-991-0033
Harris County Toll Road Authority (EZ TAG) 1-281-875-EASY (3279)

I already paid a bill from Texas Tollways, NTTA or HCTRA. Why did I receive one from Municipal Services Bureau?
Toll bills issued by MSB are received because a vehicle registered in your name used a North East Texas Regional Mobility Authority facility without a valid TxTag, TollTag or EZ Tag. The Mobility Authority operates SH49.

Toll bills issued by Texas Tollways are received because a vehicle registered in your name used one or more of the following toll roads without a valid TxTag, TollTag or EZ Tag: SH130, Loop 1 Extension or SH 45. Municipal Services Bureau is not affiliated with TxTag, TollTag or EZ Tag, and payments made to these accounts cannot be applied to toll bills issued by Municipal Services Bureau.

Why did I receive a Notice of Toll Violation?
You have been issued a Notice of Toll Violation because Texas Motor Vehicle records indicate a vehicle you own has used a North East Texas Regional Mobility Authority facility, and you have not paid a toll bill that was previously sent to you by its stated due date.

Click here to view the toll bill and fee schedule.

Why can’t I pay cash on North East Texas Regional Mobility Authority facilities?
The Mobility Authority operates cashless toll facilities. All-electronic toll collection reduces operational costs, improves safety, reduces vehicle emissions and speeds up traffic because drivers do not have to slow down or stop to pay their tolls. Customers on Mobility Authority facilities can pay their tolls using TxTag or Pay By Mail.

What methods of payment can be used to pay my toll bill or notice of toll violation?
There are several ways to pay your toll bill or notice of toll violation. Payments can be made online, by phone, by mail or in person at the payment lobby.

Click here to pay your toll bill online now

Follow the links below to get more information about other payment methods


Can I make a partial payment?
While we advise you to pay your toll bill or Notice of Toll Violation in full to avoid incurring any additional fees or late charges, we will accept partial payments. Please be advised that partial payments will be applied to the oldest outstanding toll bill linked to your license plate. Failure to pay any remaining balances for toll bills in your name will result in additional fines and late fees.

Someone else was driving my car at the time of the violation. Do I have to pay?
Yes. You received a toll bill because Texas Motor Vehicle records indicate a vehicle you own was photographed using a Mobility Authority facility, and a valid TxTag, TollTag or EZ Tag was not detected. As the owner of this vehicle, you are legally responsible for the toll charges for which you have been billed, regardless of who was driving the vehicle, unless the vehicle was stolen or sold. Click here for information regarding vehicles that have been stolen or sold.

I no longer own the vehicle, how do I dispute the toll charge?
Under Texas law you may be able to dispute these charges if you meet one of the following criteria:

You were no longer the legal owner of the vehicle at the time it was on the toll road, or
The vehicle was leased or rented to another entity at the time it was on the toll road, or
The vehicle was stolen prior to its use of the toll road.

To qualify for one of these exemptions, you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on the toll road. This can be accomplished by mailing a copy of your toll bill along with one of the following documents to us:

A copy of the Texas Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner;
A copy of the rental or lease agreement, which includes the name and address of the party responsible for the car at the time the toll charges were incurred;
A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred.

If you believe your bill was issued in error, contact Municipal Services Bureau to request a review of your account.

Click here for more information and forms needed to dispute a violation
.

How do I update the address where my toll bills are mailed?
If the address shown on your toll bill or notice is not current, or if you have recently moved, you must update your address through the Texas Department of Transportation. Click here to learn how to file your change of address.

What are the Municipal Services Bureau Customer Service Contact Center hours of operation?
Municipal Services Bureau's Customer Service Center is open Monday to Thursday from 8:00 a.m. to 7:00 p.m., and Friday, 8:00 a.m. to 6:00 p.m. CST. You can contact MSB by phone at 888-923-2808.

Where can I get a TxTag?
There are three easy ways to get a TxTag or open an account:

Call 1-888-468-9824
Visit the TxTag Customer Service Center at 12719 Burnet Road, Austin, TX 78727

I added money to my TxTag account. Why do I still have a balance for unpaid toll bills from the Pay By Mail program?
TxTag is not affiliated with Municipal Services Bureau or the Pay By Mail program. Funds you add to your TxTag account will not be applied to toll bills issued by MSB. Click here to pay your toll bill.

How does Pay By Mail work?
Drivers who want to travel on toll roads operated by the Mobility Authority but do not have a TxTag, TollTag or EZ Tag simply drive the road and wait to receive a bill in the mail. There's no need to prepay or register.

Cameras on the toll road will take a picture of your license plate, and that information will be used to identify the registered owner of the vehicle. A bill for the tolls is then sent to you in the mail

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone. Pay By Mail customers are charged a $1 processing fee. .

Failure to pay a toll bill can result in additional fees and court fines. If you let other people drive your car, be advised that under Texas law you are responsible for any tolls incurred.

I drove a rental car on a Mobility Authority facility, how can I pay my tolls?
Customers in rental cars are required to pay for travel on Mobility Authority facilities and should contact their rental agency regarding payment. Most rental car companies now offer rental car customers the opportunity to use toll roads, but the programs can vary from agency and involve fees beyond those charged by Municipal Services Bureau.

Who is Municipal Services Bureau?
Municipal Services Bureau (MSB) is the toll payment processor for the North East Texas Regional Mobility Authority. MSB can assist you with questions related to your toll bill or notice of toll violation and can process your payment.

If you have questions about your TxTag account or would like to open one, please contact the TxTag Customer Service Center at 1-888-Go-TxTag (1-888-468-9824). You can also visit them online at www.txtag.org for more information.

Who is the North East Texas Regional Mobility Authority?
The Northeast Texas Regional Mobility Authority(NETRMA) is an independent government agencycreated to accelerate the development of transportation projects in North East Texas. Our mission is to implement transportation solutions that will enhance the quality of life and the economic environment in our area. A 19-member board of directors that represent each of the member counties governs the NETRMA: Bowie, Cass, Cherokee, Gregg, Harrison, Panola, Rusk, Smith, Titus, Upshur, Wood, and Van Zandt. The NETRMA was established in October 2004..
 

TxTag
Contact Us

Municipal Services Bureau
Municipal Services Bureau provides toll bill processing services for the
North East Texas Regional Mobility Authority
North East Texas Regional Mobility Authority